I had an email recently from an ex-colleague and pal.

You know – that sort of polite conversational stuff before the killer request. Oh no.
He was straight in there:
Posted by Carol on 07/10/2011
I had an email recently from an ex-colleague and pal.

You know – that sort of polite conversational stuff before the killer request. Oh no.
He was straight in there:
Posted in Business, Language, Words | Tagged: champ, Chomp, horses, onomatopoeia | Leave a Comment »
Posted by Carol on 16/09/2011
‘Ere. I Wanna tell you story (that’s my Max Bygraves impersonation, by the way…)Are you sitting comfortably? Then I’ll begin.This is a story about a massive telephone billing cock-up, distressed and angry deafies (myself included), Twitter power and – oh the irony – the utter failure of a telecommunications company to communicate effectively.
Posted in Communications, Hearing stuff, Misc | Tagged: action on hearing loss, Ofcom, plusnet, text relay, twitter | 4 Comments »
Posted by Carol on 07/09/2011
This is a quick post. I have to get something off my chest…
Yesterday, on Twitter, someone I follow used the term “aurally handicapped”. This was in relation to a story about deaf children in Sri Lanka.
Now, obviously, the acceptable terminology used in different countries to refer to disability is a wide and varied thing. But here in the UK (and, I would have thought, in the US where this Tweeter is from) ‘handicapped’ is a word you just don’t use – isn’t it? Is it ever acceptable?
As someone with hearing impairment (a term some people disapprove of, but my chosen descriptor) I was stunned to read that clunky phrase. It was clearly something repeated from the Sri Lankan press. But from a deaf advocate, it was insensitive to say the least.
Oh Lordy. Am I over-reacting? Am I turning into some kind of dreadful PC word watcher?
I don’t think so. I think I was just shocked. It just shows how powerful words can be. I can’t recall the last time I heard the word ‘handicapped’ being used in this way.
Things have changed a lot since the 1970s.
Posted in Hearing stuff, Words | Tagged: aurally handicapped, disability, handicapped, hearing impairment, politically correct | Leave a Comment »
Posted by Carol on 19/08/2011
Looting, rioting, anarchy – hardly words we’d usually have associated with the latest disappointing British summer. But, over the last week or so, this is the language that has dominated our lives through the reporting of, and reaction to, the extraordinary events on the streets of Britain – or, should I say - England.
I’ve been really interested in these words. Are they accurate or do they fan the flames of disquiet?
Posted in Language, Words | Tagged: anarchy, bally, feds, language, looting, police, riots, Words | Leave a Comment »
Posted by Carol on 05/08/2011
Annual Report. Two words that used to fill me with dread and anguish when I worked as a comms manager. It wasn’t so much the content – but the whole fraught process of putting the thing together that caused stress levels to rocket.
Everyone seems to want a fancy-dan document to show off what’s been happening over the year, but no-one seems to want to provide you with any of the information. Apparently you can magic up the Annual Report fairies to do that. Strangely, once it is written, every man and his dog wants a say… and so begins the tortuous process of editing it by committee. There really is nothing worse. Read the rest of this entry »
Posted in Business, Communications, Top Tips, Writing | Tagged: annual reports, how to..., top tips, writing | Leave a Comment »
Posted by Carol on 29/07/2011
I’m sitting here going word-blind over an annual report – one of many I write every year. It occurred to me that it might be a good idea to offer a few tips on how to go about this task – or how to commission one effectively.
I’m not going to do this right now as I’ve got to finish this job (and it’s Friday afternoon!), but I’ll do it next week. So this is just a teaser…
Annual reports are time-consuming jobs and mean different things to different people, yet they are one of the most important publications for any organisation so you might as well get it right – and get value for money.
I’ll post up my ‘how to write an annual report’ tips and hints next week but, in the meantime, if there’s anything you want to make sure I address, then just let me know and I’ll try my best.
Now, where was I…
Posted in Business, Communications, Writing | Tagged: a guide, annual reports, top tips, writing | Leave a Comment »
Posted by Carol on 13/07/2011
After my last post, it’s been pointed out to me that maybe some of the words I used were, how shall I say it, er… ‘inappropriate’.
Mmm. No offence was meant and I did sort of scratch my head when it was mentioned by the lovely Suzie Jones. But she is an expert in this field and I bow to her better knowledge.
So what did I do wrong, exactly?
Well, apparently the words ‘impaired’ or ‘impairment’ or ‘problem’ are a no-no … I should just use deaf, BSL, deafened, hard of hearing (HoH) and deafblind (or dual sensory loss). This is because some BSL users (and some deafened people) hate the terms I used because it means something that doesn’t work. Read the rest of this entry »
Posted in Business, Communications, Language, Words, Writing | Tagged: awareness training, disability, diversity, Euality, hard of hearing business. HOH, language, style guide, terminology | Leave a Comment »
Posted by Carol on 04/07/2011
Sometimes, if things don’t exist you have to create them yourself.

Well, that’s what I think anyway. So – I’m going to try and set up a networking group for working professionals who happen to be hearing impaired.
The idea initially is that this would be a place to share tips, skills, ideas, moans…
If it gained any ground, then I’d like it to be somewhere that people could find support or advice on working-type things.
God knows, I could’ve done with this kind of thing at the start of the year but couldn’t find anything – hence my attempt to set something up.
I’ve bored a few people with this already on Twitter and LinkedIn and there seems to be little bit of interest. But surely there must be more? Read the rest of this entry »
Posted in Business, Hearing stuff | Tagged: action on hearing loss, deaf, hard of hearing. business, networking | 4 Comments »
Posted by Carol on 07/06/2011
I don’t ask much of my internet service provider (ISP). I’m pretty easy to please. 
But, call me old fashioned, there is one thing that I do insist upon: an internet service. The clue is in the name.
On Monday May 22, my internet connection disappeared. ‘No DSL connection’ screamed my screen. My router showed one light off. The one that said ‘internet’. The rest were bright and green. A-OK.
You would think resolving this would take a couple of emails or a few phone calls maybe – resulting in a convoluted chat with a techie person who would help you sort things out in five minutes? (‘Oh! Is THAT all it was’, you’d cry, slapping your forehead in stupidity!)
Oh. If only. Read the rest of this entry »
Posted in Communications | Tagged: Business, communication, deafness, discrimination, internet, Pipex | 2 Comments »
Posted by Carol on 13/05/2011
Today I did something a bit stupid. In fact, I was a bit of a chump. How wonderful is that word? So satisfying to say and such an accurate description of someone behaving a a wee bit stupidly. It carries no malice and in itself causes a little titter.
Posted in Language, Words | Tagged: chump, language, laurel & hardy, slang, Words | Leave a Comment »